Question 1

How do I find and book a parking spot?

Accepted Answer

Enter your destination and select your parking dates/times. Browse available spots on the map, compare prices, and book instantly with secure payment.

Question 2

Can I book hourly or just daily?

Accepted Answer

Both! Space owners set their own availability. Some offer hourly rates for short stays, others daily or monthly for longer-term parking.

Question 3

How do I access the parking spot?

Accepted Answer

Access instructions (gate codes, key locations, entry procedures) appear 48 hours before your booking in "My Bookings" → "Parking Access".

Question 4

Can I cancel or modify my booking?

Accepted Answer

Yes, from "My Bookings". Each spot has its own cancellation policy set by the owner - check before booking.

Question 5

What if the spot is occupied when I arrive?

Accepted Answer

Contact the space owner immediately through the app. If unresolved, reach out to support and we'll help you find an alternative or process a refund.

Question 6

How do I list my parking spot?

Accepted Answer

Go to "My Parkings" → "Add Parking". Add your address, photos of the spot, availability schedule, pricing, and access instructions for drivers.

Question 7

What types of parking can I list?

Accepted Answer

Driveways, garages, private lots, apartment spots, commercial spaces - any legal parking space you have the right to rent out.

Question 8

How do I set my pricing?

Accepted Answer

Set hourly, daily, or monthly rates based on your location and demand. Check nearby parking prices for reference. Adjust anytime from My Parkings.

Question 9

How do I block dates when my spot isn't available?

Accepted Answer

Use the calendar in My Parkings to block specific dates or set recurring unavailability (e.g., weekdays only).

Question 10

What if a driver damages my property?

Accepted Answer

Document with photos and report through the platform immediately. Our support team will mediate and help resolve the situation.

Question 11

When do space owners receive payment?

Accepted Answer

Payouts are sent 24 hours after the booking starts. Funds typically arrive in your bank within 3-5 business days.

Question 12

What payment methods can drivers use?

Accepted Answer

All major credit and debit cards. Payment is charged when you confirm your booking.

Question 13

How do refunds work?

Accepted Answer

Refunds depend on the cancellation policy and when you cancel. Approved refunds take 5-10 business days to process.

Question 14

Are there any fees?

Accepted Answer

A small service fee is added to bookings to cover platform costs and payment processing. Space owners see their net earnings in the dashboard.

Question 15

How do I update my vehicle information?

Accepted Answer

Go to "Account Settings" to add or update your vehicle details (make, model, license plate) so space owners can identify your car.

Question 16

How do I reset my password?

Accepted Answer

Tap "Forgot Password" on the login screen and enter your email. You'll receive a reset link.

Question 17

Can I be both a driver and a space owner?

Accepted Answer

Yes! You can book parking spots and list your own space from the same account.