Question 1

How do I find and book a parking spot?

Accepted Answer

Enter your destination and select your parking dates/times. Browse available spots on the map, compare prices, and book instantly with secure payment.

Question 2

Can I book hourly or just daily?

Accepted Answer

Both! Space owners set their own availability. Some offer hourly rates for short stays, others daily or monthly for longer-term parking.

Question 3

How do I access the parking spot?

Accepted Answer

Access instructions (gate codes, key locations, entry procedures) appear 24 hours before your booking in "My Bookings" → "Parking Access".

Question 4

Can I cancel or modify my booking?

Accepted Answer

Yes, from "My Bookings". You can cancel at any time — the earlier you cancel, the more you get back.

Question 5

How much do I get back if I cancel?

Accepted Answer

It depends on when you cancel. The earlier you cancel, the more you get back. Here's a quick guide for a $100 parking price (the platform fee is always non-refundable):When you cancelYou get backWithin 1 hour(s) of booking (booked 24h+ in advance)$100 (full parking price)More than 24 hours before arrival$30 – $100Less than 24 hours before arrival$20After booking starts20% of unused timeThe exact refund amount is always shown before you confirm the cancellation. You always save money by cancelling rather than not showing up.Based on current policy: 1h grace period, 70% max scaled fee, 80% flat fee, 20% active refund, 20/80 split.

Question 6

How do I book recurring weekly parking for my commute?

Accepted Answer

ParkingUncover offers flexible repeat bookings — a feature most parking platforms don't have. Instead of rebooking every day or committing to an inflexible monthly plan, you can set up automatic recurring reservations for exactly the days and hours you need.How it works: Choose "Repeat" as your booking type, pick which days of the week you need, then set your start and end times. The booking automatically repeats every week on your selected days. You pay upfront for the full period and can cancel anytime.Example 1 — Weekday commuter (park during work hours only):You work Monday to Friday, 8 AM to 5 PM. Create one repeat booking: select Mon–Fri, set 8:00 AM to 5:00 PM. Done. You have guaranteed parking every workday morning and the spot frees up at 5 PM each day — the owner can rent it to someone else on evenings and weekends, which often means lower prices for you.Example 2 — Leave your car all week (Monday morning to Friday afternoon):You drive in Monday morning and don't move your car until Friday afternoon. Since each repeat slot covers one calendar day, you set up 3 repeat bookings:Monday only — 8:00 AM to 11:59 PM (arrive Monday morning, car stays overnight)Tuesday, Wednesday & Thursday — 12:00 AM to 11:59 PM (car stays parked all day and night)Friday only — 12:00 AM to 5:00 PM (pick up your car Friday afternoon)This gives you continuous coverage from Monday 8 AM to Friday 5 PM, every week.Overnight parking tip: Need parking that spans midnight (e.g. Sunday 8 PM to Monday 7 AM)? Create two repeat bookings — one for the evening slot (Sunday 8 PM–11:59 PM) and one for the morning slot (Monday 12:00 AM–7:00 AM).Why this matters: Most parking apps only offer one-off bookings or rigid monthly subscriptions. Repeat bookings let you lock in your spot at a predictable cost while keeping the flexibility to cancel or adjust. It's the way weekly parking should work.

Question 7

What if the spot is occupied when I arrive?

Accepted Answer

Contact the space owner immediately through the app. If unresolved, reach out to support and we'll help you find an alternative or process a refund.

Question 8

How do I list my parking spot?

Accepted Answer

Go to "My Parkings" → "Add Parking". Add your address, photos of the spot, availability schedule, pricing, and access instructions for drivers.

Question 9

What types of parking can I list?

Accepted Answer

Driveways, garages, private lots, apartment spots, commercial spaces - any legal parking space you have the right to rent out.

Question 10

Why should I adjust the map pin?

Accepted Answer

Map search gives you an approximate location based on your address, but it's not always perfectly accurate. Drag the pin to the exact spot where your parking is — this is the location drivers will navigate to. Taking a moment to fine-tune the pin makes it much easier for drivers to find your spot, which means fewer calls and a better experience for everyone.

Question 11

What photos should I add to my listing?

Accepted Answer

These are the photos drivers see before they book — they help them decide if the spot is right for them. Show the parking space itself, the surrounding area, and anything that makes it appealing like a covered roof, wide space, or EV charger. The first photo becomes your listing thumbnail, so pick a clear and inviting one. Spots with 3+ photos get booked more often.

Question 12

What are instruction photos and videos?

Accepted Answer

Instructions are step-by-step directions shown to drivers only after they book. Use photos or short videos to guide them from the street to the exact spot — for example "turn left at the blue gate", "take the ramp down to level B2", "your spot is #12 on the right". Good instructions mean fewer calls from confused drivers. You can add instructions from your dashboard after creating the listing.

Question 13

How do I set my pricing?

Accepted Answer

Set hourly, daily, or monthly rates based on your location and demand. When you enter an hourly rate, daily and monthly rates auto-fill with suggested values — you can adjust any of them. Check nearby parking prices for reference. You can change your pricing anytime from My Parkings.

Question 14

What happens if I disable the hourly rate?

Accepted Answer

When the hourly rate is disabled, drivers can only book your spot for a full day or longer. This is useful if you don't want the hassle of short turnovers. If you also disable the daily rate, then only monthly bookings (30+ days) will be accepted.

Question 15

What happens if I disable the daily rate?

Accepted Answer

When the daily rate is disabled, drivers can only book your spot monthly (30 days or longer). This is ideal if you prefer long-term tenants and don't want to deal with frequent turnover. You can still keep the hourly rate enabled for short stays if you want both extremes.

Question 16

How does monthly pricing work?

Accepted Answer

The monthly rate applies to bookings of 30 days or longer. For longer stays, the effective daily price decreases gradually between your daily rate and monthly rate — so a 2-week booking costs more per day than a 2-month booking. This pricing is calculated automatically based on the rates you set.

Question 17

How do the pricing curves work?

Accepted Answer

You set three rates — hourly, daily, and monthly — and the system generates a smooth pricing curve for every duration in between. Each additional hour or day costs slightly less than the previous one, creating automatic volume discounts. No manual tiers or discount codes needed. You can drag any point on the curve to fine-tune it.Learn more about pricing curves

Question 18

What is Flat Rate pricing?

Accepted Answer

Flat Rate gives drivers exact per-day prices — $20/day means $40 for 2 days, $60 for 3. Toggle it on in the pricing chart and set how many days use a fixed rate. After that, progressive pricing takes over for longer bookings. This way, drivers booking a few days see predictable prices while longer bookings still get volume discounts.Learn more about Flat Rate pricing

Question 19

Can I add a management or setup fee?

Accepted Answer

Yes — drag the first point on the pricing curve higher to include a one-time fee. For example, if your daily rate is $20 but you want a $10 management fee, drag day 1 up to $30. Day 2 onwards continues from the curve as normal. The fee is absorbed into the first unit's price, so guests see one clean price instead of multiple line items.Learn more about management fees

Question 20

What does "Gated / Secure" mean?

Accepted Answer

Mark your spot as gated if it's behind a locked gate, garage door, or boom gate that requires access (e.g. a remote, code, or key). When enabled, drivers must provide their license plate when booking and the minimum advance notice is set to 24 hours — this gives you time to arrange access for them. You can add specific access instructions from your dashboard after creating the listing.

Question 21

How do I block dates when my spot isn't available?

Accepted Answer

Use the calendar in My Parkings to block specific dates or set recurring unavailability (e.g., weekdays only).

Question 22

What do I earn if a driver cancels?

Accepted Answer

When a driver cancels, you receive your share of the cancellation fee. The later they cancel, the more you earn. Here's a quick guide for a $100 parking price:When they cancelYou receiveWithin 1 hour(s) of booking$0More than 24 hours before arrivalUp to $56Less than 24 hours before arrival$64After booking startsFull pay for used time + most of unusedBooking completes normally$100You always get paid in full for the time the driver actually used your spot. If they cancel partway through, you also receive the majority of the cancellation fee on the unused portion.If you need to cancel: The driver receives a full refund and compensation credit from the cancellation fine. Please avoid cancelling confirmed bookings — drivers rely on their reservation.Based on current policy: 1h grace period, 70% max scaled fee, 80% flat fee, 20% active refund, 20/80 split.

Question 23

What if a driver damages my property?

Accepted Answer

Take timestamped photos or video of the damage as soon as possible and report it through the platform. We'll review the evidence and help mediate between you and the driver — this is covered by the platform fee at no extra cost to you.Most issues are resolved directly between the parties with our support. If a dispute can't be resolved through us, we recommend pursuing it through your insurance or local authorities.

Question 24

When do space owners receive payment?

Accepted Answer

Payouts are sent 24 hours after the booking starts. Funds typically arrive in your bank within 3-5 business days.

Question 25

What payment methods can drivers use?

Accepted Answer

All major credit and debit cards. Payment is charged when you confirm your booking.

Question 26

How do refunds work?

Accepted Answer

Refunds depend on when you cancel — the earlier you cancel, the more you get back. The exact refund amount is shown before you confirm the cancellation. Refunds are processed to your original payment method within 5-10 business days. See cancellation refunds for details.

Question 27

Are there any fees?

Accepted Answer

A small platform fee of $0.60 + 7% is added to your price to cover platform and payment processing costs. For example, if you set $20/day, the guest pays $22.00. You always receive the full amount you set — the fee is on top. You can see the exact guest price in your pricing settings.

Question 28

How do I update my vehicle information?

Accepted Answer

Go to "Account Settings" to add or update your vehicle details (make, model, license plate) so space owners can identify your car.

Question 29

How do I reset my password?

Accepted Answer

Tap "Forgot Password" on the login screen and enter your email. You'll receive a reset link.

Question 30

Can I be both a driver and a space owner?

Accepted Answer

Yes! You can book parking spots and list your own space from the same account.